Privacy policy

Privacy Policy

Last updated: December 19, 2025

HOPE STUDIO (“we”, “us”, “our”) operates this website and provides made-to-order, personalized digital illustration and storytelling services (the “Services”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect only the information necessary to deliver our services effectively and securely.

Information you provide directly:

  • Name, email address, phone number

  • Billing information required for payment processing

  • Details you share for your custom artwork (photos, written briefs, preferences)

  • Messages or inquiries sent to us

Information collected automatically:

  • Device and browser information

  • IP address

  • Basic website usage data (pages visited, interactions)

Payment information is processed securely through Shopify and its payment partners. We do not store your full card or payment details.

How We Use Your Information

We use your information to:

  • Process orders and payments

  • Create and deliver your personalized digital artwork

  • Communicate with you about your order, revisions, or delivery

  • Provide customer support

  • Improve our website and services

  • Meet legal and regulatory obligations

We do not sell your personal data.

Sharing Your Information

We share information only when necessary, including with:

  • Shopify, which hosts our website and provides checkout and infrastructure services

  • Payment processors to complete transactions

  • Service providers who help us operate our business securely

All partners are required to handle your data responsibly and in accordance with applicable laws.

Digital Delivery

Our products are delivered digitally (such as PDF or image files). No physical shipping information is required unless explicitly agreed upon separately.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill your order

  • Provide support

  • Comply with legal obligations

Artwork files may be retained securely for backup or revision purposes unless you request deletion.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for communications

You can exercise these rights by contacting us using the details below.

Security

We take reasonable measures to protect your personal information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: hopestudiodlai@gmail.com
Address: Ghaziabad, Uttar Pradesh, India